Privacy Policy

PINESPARES

Last Updated: 22 October 2026

1. Introduction

Welcome to PINESPARES (www.pinespares.com.au).

PINESPARES is operated by SEENSATIONAL TRADING PTY LTD (ABN 45 167 224 473), an Australian business specialising in automotive lighting products, wiper blades and related automotive accessories.

We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, purchase our products or otherwise interact with our business.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact information: Your name, email address, telephone number and business details.
  • Order information: Billing and delivery addresses, purchased products, order history, transaction details and payment confirmation information.
  • Account information: Information provided when creating or using a customer account.
  • Vehicle information: Vehicle make, model, year and other details provided to help identify compatible automotive products.
  • Communications: Enquiries, feedback, customer service messages and other correspondence.
  • Technical information: IP address, browser type, device information, website activity and cookie-related information.

We generally collect personal information directly from you when you interact with our website or business. We may also receive information from third-party marketplaces or service providers in connection with customer orders and enquiries.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including to:

  • Process orders, payments, deliveries, returns and refunds.
  • Respond to enquiries and provide customer support.
  • Recommend or identify suitable automotive products.
  • Maintain customer accounts and purchase records.
  • Improve our website, products and customer experience.
  • Detect fraud, prevent misuse and maintain website security.
  • Meet accounting, taxation and other legal obligations.
  • Send promotional communications where permitted by law and, where required, with your consent.

We do not sell customer personal information to third parties for their independent marketing purposes.

4. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

  • Payment processing and financial service providers.
  • Shipping and delivery providers, including Australia Post and CouriersPlease where applicable.
  • Website hosting, technical support and IT service providers.
  • Accounting and business management service providers.
  • Online marketplaces, including Amazon and eBay, where relevant to transactions or customer enquiries.
  • Professional advisers and regulatory authorities where required or authorised by law.

We aim to limit the information disclosed to what is reasonably necessary for the relevant service or purpose.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping sessions, remember preferences and improve website performance.

If analytics or advertising technologies are enabled, they may also collect information about website usage and interactions.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

6. Payment Information

Where online payments are available, payment transactions may be processed by third-party payment service providers.

Payment information is handled according to the security and privacy practices of the relevant payment provider.

We retain transaction and payment confirmation records as reasonably necessary for order management, accounting and legal compliance.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

These steps may include secure website connections, access controls, software maintenance and other appropriate technical and organisational safeguards.

Personal information may be stored through our website hosting environment and business service providers.

While we take reasonable security precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Overseas Data Handling

Some of our third-party service providers may process or store personal information outside Australia, including in New Zealand and the United States.

We take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately and in accordance with applicable Australian privacy laws.

The countries involved may change if we introduce additional service providers or integrations, and we will update this Privacy Policy where necessary.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including customer service, order processing, accounting, taxation, dispute resolution and other legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete it or de-identify it, unless we are required or authorised to retain it.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

We will consider requests in accordance with applicable privacy laws and may need to verify your identity before responding.

You may also request the deletion of personal information, subject to any legal or legitimate business requirements for retaining it.

11. Marketing Communications

Where we send marketing communications, we will do so in accordance with applicable Australian laws.

You may unsubscribe from promotional emails by following the unsubscribe instructions in the relevant message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your orders or customer service enquiries.

12. Third-Party Websites

Our website may contain links to third-party websites or online marketplaces.

These websites operate independently and may have their own privacy policies and data handling practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

13. Privacy Enquiries and Complaints

If you have questions, concerns or complaints about how we handle your personal information, or wish to request access or correction, please contact us.

Business Name: SEENSATIONAL TRADING PTY LTD trading as PINESPARES

Website: https://www.pinespares.com.au

Email: sales@pinespares.com.au

Location: New South Wales, Australia

We will review privacy complaints and aim to respond within 30 days.

If you are not satisfied with our response, and your complaint falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or legal requirements.

The latest version will be available on this page, with the date of the most recent update displayed above.